Privacy policy

Funeral link is the operating name of Dundee Funeral Support Service. We are a Scottish Incorporated Charitable Organisation (SCIO) and we operate a service supporting people in arranging a funeral, either at the time or helping to plan for the future. The Service Manager of funeral link is the Data Protection Officer and reports to the Trustees who have ultimate responsibility for Data Protection. This policy will explain how we use the personal data that we collect from you when you use our service or visit our website.

What data do we collect?

Funeral link will collect data from you in order to be able to contact you and offer the support that you have requested. We may also pass on your details to somebody else but we will only do this if you have given us informed consent to do this and have completed a form to indicate this. We never pass on your information to someone without your permission and we do not sell on your contact details to any third-party organisations.

The information that we will collect includes:

  • Name
  • Address
  • Telephone Number
  • Email address
  • Description of the situation that you need support with and this may include some sensitive information about your financial situation or religious affiliation if you have asked us for support with these matters

How do we collect your data?

The information about you that we collect will come directly from you unless we have been given information from another organisation in order to offer you support.

How will we use your data?

We will use the data that you give us to contact you.

Also to:

  • work out what support or assistance we can offer
  • work out what other organisations we can direct you to
  • work out what other organisations we can contact on your behalf in order to give you the support you have asked for

How do we store your data?

We will get information from you on a form, which we will complete, or ask you to complete. This will be stored in a lockable filing cabinet and the information from it will also be stored on a computer.

We will keep the information for up to 2 years, after which paper records will be shredded and computer records deleted. We need to keep your information for this length of time so that we can contact you to see if you need further support.

We also need to keep information so that we can use it for statistical evidence in applying for future funding, which we need as we are a charity and do not change for our services to you. We also need to use it for statistical evidence for our current funders so that we can show how the service is being used.

We will not contact you or use your contact information for any marketing or fundraising. You have the right to ask for your information to be removed from our storage systems at any time.

What are your data protection rights?

Funeral link would like to make sure that you are fully aware of your data protection rights under the General Data Protection Regulation.

Every person is entitled to the following:

  • The right to access – You have the right to ask funeral link for copies of your personal data.
  • The right to rectification – You have the right to request that funeral link corrects any information you believe is inaccurate. You also have the right to request that funeral link completes any information you believe is incomplete.
  • The right to erasure – You have the right to request that funeral link erases your personal data.
  • The right to restrict processing – You have the right to request that funeral link restricts the processing of your personal data. You can do this through our consents process where you can tell us who we can share your information with.
  • The right to object to processing – you have the right to object to funeral link using your information in certain ways. We will always ask you to give consent to how we use your information and this will be done by completing a Consent Form
  • The right to data portability – You have the right to ask that funeral link transfers the information or data you have given us to another organisation

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we will collect information from you automatically through cookies.

For further information, visit

How do we use cookies?

We use cookies in a number of ways:

  • to track how many times people have looked at our website
  • to track where people are located geographically when they access our website (we do this because our service relates specifically to people in the Dundee area and this helps us to know if we are reaching people in Dundee or further afield)
  • to track how many people have accessed the website for information

We are not tracking people’s IP addresses and we do not sell on any information that we gather.

How to manage cookies

You can set your browser not to accept cookies and the above website tells you how remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policy of other organisations

From time to time, the funeral link website will contain links to other websites which we feel may be of interest to you. Our privacy policy only applies to our website, so if you click on to another website through these links, you should read their privacy policy. You may have been referred to funeral link by another organisation and they will have their own privacy notice which you can ask them about.

Changes to our privacy policy

Funeral link keeps its privacy policy under review and places any updates on the web page. This privacy policy was last updated on 8th April 2019.

How to contact us

Funeral link
Scotty Centre
163 Albert Street

Tel:01382 458800

How to contact the appropriate authorities

Should you wish to report a complaint or if you feel that funeral link has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Information Commissioner’s Office
45 Melville Street

Tel: 0303 123 1115